This is the secret to winning customers that stay loyal to your business.
— Read on www.inc.com/bill-green/good-customers-complain-bad-customers-go-away-this-is-key-to-keeping-them-around.html
Empathy and a desire to fix the issue…fall on your sword and do what it takes to make someone who is unhappy ..happy.
Doing the RIGHT thing is always the RIGHT thing.
Notice I didn’t say the right thing that is the most profitable or the right thing that is the easiest.
No the RIGHT RIGHT THING!!!
Do That and you will have loyal customers and evangelists for your brand!!